Subscription, Credits, Payment and Refund Rules

These rules apply to subscriptions and credit packs purchased on the platform. Enterprise procurement, offline payment, and signed contracts follow their valid order terms.

Plans, credits, and bills belong to the workspace selected at purchase. Enterprise payments place benefits in the enterprise workspace for use under member access and quotas. Verify the workspace before paying.

Checkout shows the governing item, amount, channel, and status. Unpaid orders close after 30 minutes. Once one order for the same subscription intent succeeds, other pending orders close; collected duplicate funds are handled according to the channel result.

The platform distinguishes free, subscription, and supplemental credits. Use deducts free, then supplemental, then subscription credits, with transaction records. Supplemental credits require an active subscription.

Subscription and supplemental credits expire with the applicable subscription term. Free credits do not automatically expire for that reason. Verify the displayed expiry before purchase.

Ordinary renewal requires user action. Auto-renewal requires separate payment-channel authorization, explicit activation, required notice, and a cancellation method. Turning it off does not shorten the current term.

Eligible payers may request full or partial refunds. Amounts depend on payment and unused benefits attributable to the order. Successful refunds recover corresponding paid credits, not free credits. The preview, review, and payment-channel result determine the final outcome.

Billing shows payment and refund records. Invoice availability and issuing details depend on functionality actually offered or the enterprise contract. Contact Sales before paying if no invoice entry is available.

Contact support@trendfirst.top with the billing order number. Never send payment passwords, codes, or full bank-card data.